Meet the team

Claire Pond

Client Services Administrator

Claire has more than 20 years’ experience in the insolvency profession, primarily within personal insolvency.

Her day-to-day role includes assisting with the general running of the office and supporting our clients throughout their Grosvenor Birch experience. This often involves information management, responding to queries and managing the preparation of annual suitability reports.

Claire outside of work

Claire enjoys running and is a member of a local running club. She attends races when she can and completed her first marathon in April 2022. She spends a lot of time outdoors with her family, enjoying walks and geocaching in the New Forest and along the south coast.

Claire in the spotlight

On an ideal weekend you can find me:

Visiting family and/or having an unplanned family day out (my husband, my daughter and me).

My favourite holiday destination is:


When the dessert menu arrives I’m looking for:

A sundae with chocolate brownies

If I could be any fictional character, I would be:

Merida – recently watched the film Brave. She is friendly, strong-willed and adventurous.

My favourite song to play in the car is:

I Can See For Miles by The Who but depends on the mood of the day.

The three small things that make my day better are:

Already having something in the fridge for dinner, not much traffic on the roads… and when I don’t have to keep asking my daughter to hurry and get ready for school!

Hear from our valued clients

Learn more about the value we’ve added to some of our clients’ lives.

All client Stories

"My wife and I worked with Grosvenor Birch to understand and plan our future financial goals. Elaine and Lewis were incredibly helpful in challenging us to clarify our goals and then offered comprehensive advice to help us achieve them. We look forward to working with them in the future."

James Y

"I approached Grosvenor Birch to advise me on pension planning in light of tapered annual allowances and breaching the Lifetime Allowance limit. Lewis was able to explain the implications and recommend a way forward to ensure future transition to retirement can utilise different saving and investment accounts characteristics to their best advantage.

The tailored financial report Grosvenor Birch produced set my mind at rest, and included a cash-flow forecast to help me visualise the path to a comfortable future for our family."

Tim E

"The advice I have received has not only been in the form of potential investment opportunities and paths but has also made me think about the bigger picture. I am now happy that mine and my family’s future is in safe hands and returns to date have exceeded expectations in very uncertain times."

Jason M

"Elaine, and now Sara and Lewis, have advised and guided us through different stages of our life -inheritance, pension planning and now retirement. We have always found Grosvenor Birch to be efficient and very professional, but also very approachable and supportive at times of concern. We cannot recommend them highly enough; it speaks for itself that we have been clients for many years."

Marilyn C

“I have used Elaine & Grosvenor Birch for over 15 years for our SSAS pension scheme, employee pension scheme and my personal investments.

I have always found them to be totally professional and they give me all the relevant information that I need. I receive regular updates on how my investments are performing and they keep us informed of all new pension legislation."

Kevin S

“We would really like to complement Grosvenor Birch on the excellent service they have provided over many years. They have dealt with our staff, business, personal and family issues in a friendly and business-like manner. We have been impressed with their prompt responses and found their advice invaluable.

Elaine and staff are dependable and reliable and we trust them to give us the best and most up to date information available to safeguard our finances and secure our future."

Stamford S

Ready to get started?

We’d be delighted to hear from you to discuss your requirements. Simply get in touch using our contact form and we’ll arrange an initial chat.