Frequently asked questions

Where are meetings held?

Typically, initial meetings are held in our office in Romsey, over Zoom or on the Telephone. There are sometimes circumstances that will mean we offer to come to you, usually where you are running a business, vulnerable, elderly or have mobility issues.

Do you have parking?

Yes there is plenty of surplus parking available at our office.

Do I have to pay for an initial meeting?

We do not charge for initial meetings held at our office in Romsey. We reserve the right to ask for your commitment toward some of our travel costs if the meeting is held at your office/home.

We understand that sometimes an initial meeting does not proceed into a project. We reserve the right to charge for any future meeting that could be considered a second initial meeting.

What do I need to bring to an initial meeting?

Feel free to bring anything you see as relevant to the discussion plans. This could be pension/investment statements, income and expenditure forecasts etc.

How long should I allow for an initial meeting?

We would usually keep an initial consultation to a maximum of one hour.

Do I have to sign up to your services at an initial meeting?

No, we would actively encourage you to take away paperwork, digest the information and let us know if you would then like to proceed.

How can I book an initial meeting?

You are welcome to email admin@grosvenorbirch.uk or phone the office on 01794 521550.

Are you independent?

Yes, we are independent, which means we can guide/advise you on any provider, product or investment, without bias or restriction.  Not all financial planners are independent meaning they are restricted in the advice they can provide.

Are you regulated?

We are regulated by the Financial Conduct Authority under the registration number 528798.

Can you advise on Final Salary/Defined Benefit transfers?

Unfortunately not; whilst we cannot advise on defined benefit pension transfers, we can still assist clients that have such a pension and take this into account when reviewing your entire financial position.

What happens if my Financial Planner is away on holiday?

We have three Chartered Financial Planners at the firm, all of whom are family members. We pride ourselves on being aware of what each adviser is doing in relation to their client’s activity. We are confident that we will be able to action any instruction or answer any concerns you might have.

What do you charge for a financial plan?

This will largely depend on your situation. For initial Planning reports we operate a tiered system based on complexity and time involved. These are usually fixed fees that range from £1,990 & £6,060

For insured and regulated advice recommendations, including implementation we again charge fixed fees, based on the time, complexity and number of parts being implemented.

Do you take a percentage or are your fees fixed?

We operate on a fixed fee basis for Plan and Implementation reports, and a percentage of invested assets for ongoing fees.

Do you get commission?

While we will only ever charge fees for our financial planning services, we may take commission when we implement insurance products. If you would prefer, we can charge a fixed fee for the time involved, or a combination of both.

Do you charge VAT?

Currently our services are not subject to VAT.

Our values

To ensure we do the very best we can for our clients, we work to maintain some core values at all times.



A Chartered firm, with three Chartered advisers and three Fellows of the PFS; our commitment to the highest level of knowledge is clear.



No matter who our clients are dealing with within the business, we ensure the high level of service they receive from us stays constant.



As a family business, we aim to be there for our clients not just throughout their own lifetimes, but for the lifetimes of their children too.

Hear from our valued clients

Learn more about the value we’ve added to some of our clients’ lives.

All client Stories

"My wife and I worked with Grosvenor Birch to understand and plan our future financial goals. Elaine and Lewis were incredibly helpful in challenging us to clarify our goals and then offered comprehensive advice to help us achieve them. We look forward to working with them in the future."

James Y

"I approached Grosvenor Birch to advise me on pension planning in light of tapered annual allowances and breaching the Lifetime Allowance limit. Lewis was able to explain the implications and recommend a way forward to ensure future transition to retirement can utilise different saving and investment accounts characteristics to their best advantage.

The tailored financial report Grosvenor Birch produced set my mind at rest, and included a cash-flow forecast to help me visualise the path to a comfortable future for our family."

Tim E

"The advice I have received has not only been in the form of potential investment opportunities and paths but has also made me think about the bigger picture. I am now happy that mine and my family’s future is in safe hands and returns to date have exceeded expectations in very uncertain times."

Jason M

"Elaine, and now Sara and Lewis, have advised and guided us through different stages of our life -inheritance, pension planning and now retirement. We have always found Grosvenor Birch to be efficient and very professional, but also very approachable and supportive at times of concern. We cannot recommend them highly enough; it speaks for itself that we have been clients for many years."

Marilyn C

“I have used Elaine & Grosvenor Birch for over 15 years for our SSAS pension scheme, employee pension scheme and my personal investments.

I have always found them to be totally professional and they give me all the relevant information that I need. I receive regular updates on how my investments are performing and they keep us informed of all new pension legislation."

Kevin S

“We would really like to complement Grosvenor Birch on the excellent service they have provided over many years. They have dealt with our staff, business, personal and family issues in a friendly and business-like manner. We have been impressed with their prompt responses and found their advice invaluable.

Elaine and staff are dependable and reliable and we trust them to give us the best and most up to date information available to safeguard our finances and secure our future."

Stamford S

Ready to get started?

We’d be delighted to hear from you to discuss your requirements. Simply get in touch using our contact form and we’ll arrange an initial chat.